FREQUENTLY ASKED QUESTIONS



Order / Shipping

Minimum number of series of products can I buy?
You can buy as many series of products in stock as you want.

What is the minimum number of products I can buy?
We do not sell single products. Our products are sorted and sold in series.

When Will My Orders Be Shipped?
For every purchase you make from Ayshanmoda Online and our store, the product you ordered is delivered to our contracted cargo company the next day at the latest.

Where can I track my cargo?
You can do it via SMS sent to you from the cargo or you can request it from customer representatives on our WhatsApp line.

When will my cargo arrive for domestic and international orders?
As Ayshanmoda, we aim to deliver our international orders as soon as possible. For domestic orders, your cargo will reach your address within 3 to 5 business days.

Who bears customs expenses?
Customs costs are the responsibility of the buyer.

I want to order but I can't trust the quality of the products
You can request detailed videos and live images of the products from our customer representatives via our WhatsApp line.

Return and Return

Is There a Right to Return and Exchange for Domestic Orders?
You have the right to return your package within 14 days from the date it is delivered to you, at your expense. Returns of products whose series are broken (missing the assortment) and whose labels have been removed are not accepted.
 

Will I Pay a Return Fee?
For every purchase you make from our site, a deduction is made at the rate determined by the cargo company for returns.

Is There a Right to Return and Exchange for International Orders?
For international orders, the products delivered to your address cannot be returned.

Payment

By Which Ways Can I Make Payment?
For your purchases on the Ayshanmoda website, you can make your payment via money order or with your credit card and continue your shopping.
 

Are Shipping Fees Paid for Products Ordered Abroad?
For international orders, shipping costs belong to the buyer.

USE OF SPECIAL PRODUCTION AND PRIVATE BRAND LABELS

Can designs specific to my brand be produced?
Yes, we have the opportunity to produce your own special designs. You can get information about the necessary conditions from our customer representatives.

Can I sell products with my own label?
Yes, we have the opportunity to produce your own special designs. You can get information about the necessary conditions from our customer representatives.

 

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